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חשוב לנתח באגים שהתגלו ע"י הלקוח

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שישי, 19 יולי 2013 16:56
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(4 הצבעות)

חשוב לנתח באגים שהתגלו ע"י הלקוח

בכדי להבין למה לא נמצאו הבאגים האלו לפני ששוחרר המוצר,

כמו גם - מהיכן נבע הבאג מלכתחילה.


אין כאן תהליך של חיפוש אשמים - אלא תהליך של ארגון לומד ומשתפר.


צריך לזכור כי לא כל הלקוחות בכלל ייתנו משוב לגבי בעיות שהם רואים (במיוחד אם לא הכנו להם תשתית נוחה ומזמינה להספקת משוב), וגם אז רובם יגיבו אך ורק לגבי נושאים קריטיים להם.

ולכן חשוב מאוד לתת תשומת לב לבעיות שעלו מן השטח.

לגבי כל באג כזה - יש לשקול מהי ההסתברות שיחזור על עצמו ועד כמה הוא חשוב - ולפי הערכה זו להחליט האם כדאי להוסיף בדיקה רלוונטית בסט בדיקות הרגרסיה.


טיפים מחברי ITCB-AB

שונה לאחרונה ב שישי, 19 יולי 2013 17:30

חובה להיות משתמש רשום במערכת בכדי להגיב - ההרשמה/כניסה בכותרת האתר

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